Help with existing bookings
Contacting Us: The service you have booked is fully arranged, and it will be actively managed by our own operations team.
For amendments to / cancellation of / or any questions about a booking please send an E-mail to us at firstname.lastname@example.org
If it is a very urgent and important matter about an existing booking, then you can also reach our duty dispatch team manager using our emergency chat line: just click on the link and someone will answer*: click here Emergency Chat
* The emergency chat operates from 07:00am, until either 03:00am (weekdays) or 23:59pm (weekends). Time zone is GMT/UTC +8
Terms and Conditions: Our standard** Terms and Conditions of business are here: Standard Terms & Conditions
Changing or Cancelling a booking: Our policy** on Cancellation and on making changes to a booking is explained here in plain English. Changing a Booking
**Local Policies: Sometimes, special local terms, conditions & policies may supersede our standard terms and policies: if there are any they will have been advised and/or were displayed during the booking process.