Help with existing bookings

Contacting Us:  The service you have booked is fully arranged, and it will be actively managed by our own operations team.

For amendments to / cancellation of / or any questions about a booking please send an E-mail to us at

If it is a very urgent and important matter about an existing booking, then you can also reach our duty dispatch team manager using our emergency chat line: just click on the link and someone will answer*: click here  Emergency Chat

*  The emergency chat operates from 07:00am, until either 03:00am (weekdays) or 23:59pm (weekends). Time zone is GMT/UTC +8

Terms and Conditions:  Our standard** Terms and Conditions of business are here:   Standard Terms & Conditions

Changing or Cancelling a booking:  Our policy** on Cancellation and on making changes to a booking is explained here in plain English.   Changing a Booking

**Local Policies:  Sometimes, special local terms, conditions & policies may supersede our standard terms and policies: if there are any they will have been advised and/or were displayed during the booking process.